Hello Reader, You know the feeling when you close the deal? They said yes. Then, a day later… “Hi… I’ve had a think. I don’t want to go ahead anymore.” And just like that, the excitement’s gone. The champagne bubbles feel a bit flat. And you’re left with that sinking feeling that only buyer’s remorse can cause. It’s one of the most painful experiences. You thought the win was secured, only to watch it slip through your fingers. And the worst part is that it can take days to shake the feeling. But here’s the key thing I want to share with you this week: Buyer’s remorse doesn’t happen because people are indecisive. It happens because we didn’t help them feel secure in their decision. And it’s our job as the seller to prevent that. So, how do you avoid it?
1. Read the room (and the Zoom). One of the biggest mistakes salespeople make is pushing for the yes. But what happens next? The minute you leave the room (or end the call), the relief kicks in. I see this all the time, especially with newer salespeople or solo business owners who really want the deal. So here’s your first job: watch the signs. Are they nodding? Leaning in? Asking curious questions? If you sense the latter, pause. Ask: “It sounds like this could be of interest. How are you feeling about it right now?” If they say “maybe,” “not sure,” or give any sign of uncertainty, don’t plough ahead. Because a “maybe” that gets ignored always turns into a “no” later.
2. Get them to confirm, twice. Here’s the second tip. And it’s a big one. Even when someone says yes, don’t assume it’s locked in. And if they swing back to uncertainty after you’ve gone, you’re back to square one. So, what do you do? When they say yes, say something like: “I’m really excited to work with you. But I want to make sure this feels absolutely right for you. How does it feel now we’ve made the decision?” Give them space to reflect. To own the choice. I've had people share on social media that they’re attending one of my workshops, because I asked this question. And here’s the magic: when someone confirms something twice, it sticks.
3. Replace pressure with empowerment. At the end of the day, pushing people into a decision rarely works. Because when someone says yes from a place of clarity and control, they stick around. So here’s your Saturday challenge: Think about your last few “yes” conversations. Did you read the signs carefully? If not, you might have lost a deal that could’ve been saved with just one simple question. The truth is, buyer’s remorse doesn’t need to happen. Here’s to more confident clients and fewer false starts. Have a great weekend, P.S. This is one of the sales skills most people never get taught. If you found this helpful, forward it to someone in your network who needs to hear it. How would you rate this edition? 🤏🏻 So-So |
The Sales and Business Development newsletter that is targeted at Ambitious Business Owners who sell high value services and who want to drive Sales Growth. I share EVERYTHING you require to LEARN buyer behaviours, ATTRACT more clients and GROW your business in less than 4 minutes per week. Current subscribers gain ideas and insights to save time and implement practical tips to grow their business. Why not join them?
In today’s edition, we explore why objections in sales aren’t roadblocks, they’re signals. Objections show you where trust is missing and where real buying decisions are made. When you stop fearing objections and start leaning into them, you open up opportunities most salespeople miss. Let’s unwrap how you can flip them in your favour… This week’s suggested resource: How to Handle Objections A few years ago, British Airways ran a passenger survey. They wanted to know what customers cared...
In today’s edition, we explore why people buy emotionally, even in B2B sales. While we often think B2B decisions are made based on logic, it’s still emotion that drives action. The small touches, thoughtful gestures, and meaningful questions can tip the decision in your favour. Let’s unpack why this matters. A few years ago, I booked a hotel for my birthday. Nothing fancy, just a weekend away to relax and celebrate with my wife. When we arrived, I expected the usual: check-in, key cards, and...
In today’s edition, we look at how to avoid sounding fake when trying to build rapport with a prospect. The key lies in being an authentic human being, who’s genuinely interested in your prospect. There are a few ways to do this. Let’s unpack them… You can tell immediately. The moment you hold it, you know. I’m talking about a fine glass of wine. Yet, pour that same wine into a plastic cup, and it loses a bit of its edge. It doesn’t taste as good. It doesn’t go down as smoothly. And this is...